Terms & Conditions Statement of Agreement
PLEASE READ THIS. IT CONSTITUTES PART OF YOUR CONTRACT FOR YOUR TRIP AND ANY RELATED SERVICES.
IBIZA TRAVEL. SB Travel SRL (Commercial name: “Ibiza Travel”), ARGENTINEAN Company with commercial address ALVAREZ THOMAS AV. 636 2nd FLOOR A – [ZIP CODE 1427] – BUENOS AIRES CITY – ARGENTINA(EVT) GOVERNMENT TOURISM LEGAL NUMBER 15207 – NORM 1018/12 DATE 08/07/12,
Terms and Conditions Introduction
Please thoroughly review these terms and conditions of Ibiza Travel, (SB TRAVEL SRL) and www.itravelargentina.com / www.ibizatravel.tur.ar / www.ibizatravel.com.ar, herein referred to as IBIZA TRAVEL. The addressee of this notice will be the only recipient of this booking receipt and terms and conditions. It is the sole responsibility of the addressee to inform all other parties traveling of the contents of these terms and conditions.
The booking passenger accepting the Quote proposed by Ibiza Travel by e-mail or web confirmation acknowledges that they have been advised of, reviewed, and hereby accept these terms and conditions and contract for travel related services.
BOOKING ACCURACY/LEGAL NAMES:
The passenger is required to immediately review all aspects of their booking to verify (but not limited to): passenger names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify IBIZA TRAVEL immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. The passenger is required to verify the accuracy of the passenger’s LEGAL first & last names. It is mandatory that guest names be identical to the Passenger(s) LEGAL first, middle and last names and identical to the names as they appear on booking and travel documents.
Passenger(s) assumes sole responsibility to independently confirm all documentation requirements for all passports, visa, vaccination, or other entry and/or travel requirements of each destination. Passenger(s) assumes sole responsibility for, and hereby releases
IBIZA TRAVEL from any claims or responsibility for any and all damages incurred as a result of Passenger(s) failure to comply with applicable documentation requirements, including but not limited the requirement that all Passengers procure, and have on their person the proper travel documents at all times. IBIZA TRAVEL recommends the Passenger(s) consult with the appropriate domestic and foreign governmental agencies for the current documentation requirements.
Suggested reference materials for passport, visa, health requirements as well as travel advisories:
For Canadian citizens:http://www.ppt.gc.ca
*Note that this is not a comprehensive list of reference sites and is provided solely for your convenience. These sites are owned and operated by third parties who may alter the URL at any time without notice.
QUOTES, CURRENCY, AND ACCEPTANCE
Ibiza Travel quotes will be expressed in USD Dollars. To confirm the itinerary the passenger needs to complete a Booking Form. After the bookings are confirmed a first deposit will be required between 30 and 50%.
The balance will be required until 45 days prior to departure. IBIZA Travel may offer an installments plan.
CREDIT CARD PAYMENTS
Diners, Visa, Mastercard, and American Express are accepted. After each charge, the Customer will receive a Receipt that needs to be signed and sent to the e-mail address email@example.com A partial picture of the Credit Card will be required, showing last 4 numbers, customer’s name, brand, and expiration date.
INTERNATIONAL BANK TRANSFER
IBIZA TRAVEL accepts Wire Transfer to a US Bank Account, and International Bank Transfers to an Argentina Bank Account.
PAYMENT NOT RECEIVED AND DUE DATES
Failure to remit payments on a timely basis will automatically put your booking at risk of cancellation. Please contact us immediately, and in advance of your payment due date, if you will be unable to meet this obligation. Without limitation, Passenger(s) voluntarily hold IBIZA TRAVEL harmless for cancellation of any booking for either late payment or declination of a credit card.
|Since confirmation||First Deposit non-refundable|
Since 45 days prior to departure
Since 14 days prior to departure:
MODIFICATIONS Travel Cancellation is highly recommended to avoid disappointments with any unforeseen events. Please check World Nomads or Allianz Travel. All the no-shows are considered cancellations and are 100% non-refundable.
|Until 14 days prior to departure||New quote subject to airline fees, hotels availability and fares updates|
The request for date modification needs to include the new dates required by the customer. If the date is not defined, the request will be considered as a cancellation, according to that section. The customer’s order will be canceled, and a new Quote will be provided. The new trip proposal will be provided considering updated fares, availability, season activities, airline penalties, exchanges rates and fees imposed by each service provider.
CANCELLATION & MODIFICATIONS NOTIFICATIONS:
All cancellations or request for modification shall be made in writing and sent to IBIZA TRAVEL by email to firstname.lastname@example.org. Cancellations or modifications sent to any other address will not be processed.
Notifications are received by IBIZA TRAVEL so long as they are received before 5:00 p.m. Argentina Time on a business day. All other cancellations will be posted on the next business day. Example: If an email is received at 6 pm on Saturday – when we are closed – it will NOT be processed until the following Monday morning. Your cancellation will be confirmed via email when processed.
Passenger(s) hereby accept and acknowledge liability for all cancellation & modifications conditions described by IBIZA TRAVEL and is subject to penalties, as described in this document. IBIZA TRAVEL suggests signing a trip cancellation insurance policy.
FORCE MAJEURE CASES
If the client request for cancellation in cases of force majeure -decease, serious illness- before to departure, IBIZA TRAVEL will require and manage as best as possible for hotels and services refunds, subject to penalties and Bank / Credit Card Fees.
Passenger(s) hereby accept & acknowledge liability for all cancellation & modifications conditions described by IBIZA TRAVEL and is subject to penalties imposed by the suppliers, as described in this document.
Travel Assistance is required and mandatory. The customer needs to inform the Policy Number to IBIZA TRAVEL. If the passenger has no Travel Assistance, IBIZA TRAVEL can provide a Travel Assistance Quote.
By declining or not informing travel assistance, you acknowledge and accept responsibility for arranging and paying for any treatment in case of a medical emergency while traveling.
THIRD PARTY INFORMATION
IBIZA TRAVEL is not responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold IBIZA TRAVEL harmless for any actions or damages arising from Supplier pricing.
General Conditions Governing Air Transport
Airline economy class tickets are highly restrictive, non-refundable and non-transferable. Modification of passenger names, dates, times, routings, or departure/arrival airports are at the sole discretion of the airline and, if permitted, will likely be subject to a substantial change fee. The passenger is responsible for any such fees. Regarding the purchase of air tickets, IBIZA TRAVEL acts simply as an intermediary between you and the airline. Once you book a reservation, your credit card will be charged for the amount shown – regardless of whether or not the reservation is used. Credit will not be given for any unused airline tickets and cannot be used toward any future bookings.
All tickets will be issued for economy class unless otherwise specified. All travel will be round-trip unless otherwise specified. Seat assignments are subject to the airline’s policies and may not be able to be made until you are at the airport on the day of departure. Airline tickets booked through IBIZA TRAVEL may not eligible to earn frequent flyer miles. You agree to confirm all bookings with the airline prior to the stated date of departure (IBIZA TRAVEL recommends confirming 72 hours prior).
Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline because the flight number remains the same). The same applies to connect flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. IBIZA TRAVEL will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight.
IBIZA TRAVEL’s responsibilities with respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned by IBIZA TRAVEL. IBIZA TRAVEL is not able to specify the type of aircraft to be used by any airline. If an airline cancels or delays a flight, you must work directly with the airline to ensure you arrive at your destination on or ahead of time. IBIZA TRAVEL will not provide any refund for Trips missed, in part or full.
You agree that you will not deviate from your booking by making any unscheduled stopovers. Tickets may not be purchased and used at fare(s) from an initial departure point on the ticket which is before the your actual point of origin of travel, or to a more distant point(s) than your actual destination being traveled even when the purchase and use of such tickets would produce a lower fare. This practice is known as “Hidden City Ticketing” or “Point Beyond Ticketing” and is prohibited. The purchase and use of round-trip tickets for the purpose of one-way travel only, known as “Throwaway Ticketing” are prohibited. The use two or more different Tickets issued at round trip fares for the purpose of circumventing applicable rules (such as advance purchase/minimum stay requirements) commonly referred to as “Back-to-Back Ticketing” is prohibited.
Where a ticket is purchased and used in violation of these rules, IBIZA TRAVEL and the applicable air carrier have the right in their sole discretion to take all actions permitted by law, including but not limited to, the following:
1) Invalidate the ticket(s);
2) Cancel any remaining portion of your itinerary;
3) Confiscate any unused Flight Coupons;
4) Refuse to board you and to carry your baggage;
5) Assess you for the actual value of the Ticket which shall be the difference between the lowest fare applicable to your actual itinerary and the fare actually paid;
6) Delete miles in your frequent flyer account and/or terminate your participation in the frequent flyer program;
7) Take legal action against you.
- Loss of air tickets
You agree to safeguard your tickets and bear any and all costs related to loss of theft. If you lose your air ticket or if your ticket is stolen, IBIZA TRAVEL advises that you immediately report it to the police and to the airline.
Each airline has its own policy regarding luggage. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport.
The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. IBIZA TRAVEL strongly recommends that you obtain an insurance policy covering the value of your items.
- Limitation of Liability for Air Transport
IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT IBIZA TRAVEL IS NOT LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO ANY AIRLINE TIMETABLE CHANGES, DELAYS, CANCELLATIONS, MISSED CONNECTIONS, MECHANICAL PROBLEMS, INCLEMENT WEATHER, SEATING REASSIGNMENTS, LOST/DELAYED BAGGAGE, SCREENING, AND SECURITY DELAYS, REFUSED BOARDING OR FAILURE TO CHECK-IN PROPERLY.
ACCOMMODATIONS AND ACTIVITIES: “Accommodations” are defined as lodgings in a dwelling or similar living quarters afforded to travelers including, but not limited to, hotels, condos, and quarters in cruise ships, campgrounds, and resorts.
- Accommodation classifications
The number of stars attributed to the hotels and other providers of accommodations quoted by IBIZA TRAVEL corresponds to a classification established as a point of reference in accordance with local standards in the host country. Please be advised that accommodations and the “star” designations may vary from country to country. The comments we make in our descriptions are based on our knowledge of the establishments and the comments we have received from customers. We reserve the right, for technical reasons, in cases of force majeure or actions by third parties, to replace the planned hotel with accommodation of the same category offering equivalent services. This would only be in exceptional circumstances and in such cases we will inform you as soon as we are aware of this necessity.
- Taking possession of and vacating your room
IBIZA TRAVEL is not responsible for any charges and damages resulting from your failure to timely take possession or vacates your room.
- Types of room
Room classifications and amenities may vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the specific amenities offered at the time of your stay. IBIZA TRAVEL makes no guarantee that its descriptions and photographs are an exact representation of the particular rooms offered.
In the case of full board or half board, drinks are not included, unless specifically mentioned in the description. In some countries drinking water is not always available, and any bottles of drinking water bought are therefore at the customer’s expense. It is necessary to comply with the all relevant rules, particularly with regard to the opening hours of the restaurant(s) or bar(s), and the places designated for the consumption of meals and drinks.
- Activities offered during your stay
An activity may not be appropriate for all ages or for individuals with certain medical conditions. IBIZA TRAVEL may not be held liable in the event of an incident or accident which is due to a lack of vigilance on your part.
It may happen that certain activities referred to in the Trip description are no longer provided by our local provider for climatic reasons, in the event of force majeure, during a stay out of the tourist season, or when the minimum number of participants required for providing a given activity is not reached (examples: group sports, children’s clubs). In the early or late season, some activities may not be available, some of the facilities (restaurant, swimming pool, etc.) may be closed, or maintenance work may be in progress. You agree that IBIZA TRAVEL is not liable for activities unavailable due to any of the reasons listed above.
YOU ACKNOWLEDGE THAT THE USE OR ENJOYMENT OF AN ACTIVITY MAY BE HAZARDOUS AND INHERENTLY RISKY, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IBIZA TRAVEL SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY OR DEATH; LOST, STOLEN, DAMAGED OR DESTROYED PROPERTY; OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE ACTIVITY, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR AFTER, THE ACTIVITY.
We ask parents traveling with infants to bring with them the appropriate food for their child, as they may not be able to find it at their destination. You may be asked to pay a charge, for example for the provision of a cot and/or for heating baby food and drinks. You should request this when making your reservation, though we cannot confirm the availability of such services.
- Pregnant women
IBIZA TRAVEL advises pregnant women to consult their doctors before making any reservation, in order to confirm that it is appropriate for them to participate in the Trip. You agree that IBIZA TRAVEL will not be liable for any damages arising from inability to participate in any or all of the Trip due to pregnancy or the related illness and no compensation will be payable under such circumstances.
- Travelers with special needs or disabilities
If you have special needs or a disability you must call the provider of your accommodations ahead of time and verify that special needs can be met. IBIZA TRAVEL makes no guarantee as to the ability of any accommodations, activity provider, or facilities advertised on its site to meet the special needs of disabled clients. IBIZA TRAVEL has no special knowledge regarding the suitability for disabled persons of any portion of any tour or activity offered. For information concerning the suitability for disabled persons for any portion of any tour or other reservation, contact the supplier directly.
TRAVEL AGENCY INTERMEDIATION
IBIZA TRAVEL is simply an intermediary between the Suppliers and the public. IBIZA TRAVEL does not own or operate any of, hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel assistance companies, attractions, or other travel-related
Suppliers who provide goods or services for the Passenger(s)’ trip. Passenger(s) acknowledge and agree that IBIZA TRAVEL shall not be responsible for any loss, damage, delay, inconvenience or injury to Passenger(s) or group members as a result of a breach of contract, act or omission whether willful or negligent, criminal or otherwise of any person other than IBIZA TRAVEL or its direct employees, including but not limited to these Suppliers, their employees, agents, servants, or representatives.
Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation, and without notice. Passenger(s) acknowledge and agree that IBIZA TRAVEL is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections or any other condition beyond its control. IBIZA TRAVEL is not liable for any loss due to Passenger’s gambling and is not responsible for any purchases made while on the trip.
IBIZA TRAVEL recommends that all Passengers be in good physical and mental health and have medical approval to travel. Any physical disabilities must be reported to IBIZA TRAVEL at the time of reservation upon initial booking so IBIZA TRAVEL can contact the Suppliers to investigate amenities and/or special accommodations offered. The passenger is required to provide his or her own personal or individually prescribed devices such as wheelchairs, walkers, or similar devices. If more than minor assistance is needed, Suppliers may require that the Passenger be accompanied by a companion who is capable of, and responsible for, providing such assistance. Suppliers often reserve the right to reject Passengers whose mental or physical condition may interfere with the itinerary. Passenger(s) acknowledge and agree that IBIZA TRAVEL shall be held harmless for any and all claims relating to Supplier rejection relating to the mental or physical condition.
While IBIZA TRAVEL prides itself on selecting top quality Suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied. Passenger(s) acknowledge and agree that IBIZA TRAVEL shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. In no event shall IBIZA TRAVEL be liable for any accident which occurs in hotels, in resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The Passenger admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation, and handling of passengers and baggage.
LIABILITY WAIVER IBIZA TRAVEL
Without limitation, Passenger(s) assume the risk of, and agree that IBIZA TRAVEL is not liable for any damages arising from or related to any adverse weather condition or a natural disaster, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, , mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of crew, or lost/damaged/delayed luggage.
IBIZA TRAVEL acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services (“supplier(s)”), and is not the source or provider of the travel services. Each of these supplier companies is an independent entity with its own management and is not subject to the control of IBIZA TRAVEL. The customer is advised that the suppliers are those actually responsible for providing the travel services purchased and consents to the use of those suppliers. All bookings are accepted by IBIZA TRAVEL as agent for the travel suppliers on your itinerary. The transportation, accommodations and other services provided are subject to their terms and conditions.
ACTIVITIES, RISKS, AND HEALTH COMMUNICATION
The services that you have agreed to contract with IBIZA TRAVEL, take place in áreas that can still be found in their natural state or that of very little alteration. For this reason, there exist risks associated with activities that take place in these areas.
That being said, there exist risks in which IBIZA TRAVEL cannot take responsibility, even while they are committed to providing you with a safest of trips. For this reason, we ask you to read carefully the following document, signing your agreement to its content.
With this declaration, IBIZA TRAVEL informs at this Contract on the conditions and risks involved in each trip, excursion, and activity. The passenger declares to be absolutely aware and assume the risks that this might imply to his health and well being.
The passenger has the responsibility of informing any health conditions or disability that would impede from carrying out the contracted services or increase the risks associated by such contracted activities. The passenger has the responsibility to avoid any activity that involves a risk to its specific health condition.
In accepting to participate in any of the excursions, trips, and/or activities the passenger expressly declare that IBIZA TRAVEL and/or its dependents and/or associates and/or third party associates or persons that offer related services for my normally contracted trip, are not responsible for any accident or illnesses that might take place or occur during such trips, freeing them of total responsibility from here on out.
The passenger is informed that neither IBIZA TRAVEL and/or its dependents and/or associates will be held responsible for trauma, accident, injury, illness, pain or harm, including death, or related illnesses, permanent or secondary, that I might suffer as a result of or consequence from the sickness or accident originating and suffered during the contracted services of IBIZA TRAVEL and/or its dependents, and/or associates and/or third party associates or persons that offer associated services to the normally contracted trip will have any responsibility. The passengers and related family hereby waive in this case any civil action, penal, administrative or any other ilk against them.
The passenger’s attorney, legal administrators, heirs and or beneficiaries are obligated to respect these fore mentioned declarations and in particular, waiving of previously named actions.
MODIFICATION OF TERMS AND CONDITIONS:
The Terms and Conditions may be amended or modified by IBIZA TRAVEL at any time without notice. It is therefore essential that you consult the Terms and Conditions prior to making each and every booking. A booking confirmation by the passengers is considered as a consent and acceptance of IBIZA TRAVEL Terms and Conditions.
This Contract shall be governed and construed in accordance with the laws of Argentina and the parties hereby submit to the exclusive jurisdiction of the Argentinean courts.
Legal brand: Ibiza Travel® • Legal Company: SB Travel S.R.L. • CUIT: 30-71220271-4 • VAT • Commercial Address: Alvarez Thomas 636. 2 A Cap. Fed. (1427) • File No.: 15207. File Number: 1018/12 • Telephone: 4554-6180 • FAX: 4553-0187